INTERVIEW PROTOCOL

Instructions For Use

1. The tool below is merely a template. You should modify it as needed for your distinct purposes.
2. Using an interview protocol is a type of survey activity. Conducting a survey should be done systematically. The overall steps in the survey process are:
   • Organize the survey team.
   • Determine the survey goal.
   • Select a representative sample.
   • Generate the questions.
   • Construct the instrument (questionnaire, interview protocol, or focus group protocol).
   • Test the instrument.
   • Administer the instrument.
   • Analyze the data.
   • Share and use the results.
3. Consider collecting evaluation data with more than one method if time and resources allow. For example, a questionnaire can be used to collect information about global reactions to an interactive multimedia program. Then, either interviews or focus groups can be used to collect more detailed information. Alternatively, interviews or focus groups might be used to identify the most important evaluation issues that will be included in a questionnaire sent to many people.

Evaluation Interview Protocol

Name: ________________ Interviewer: _______________ Date: __________

1. What is your specialty?
2. How many years and months in present position? _____years _____months
3. How many years experience with this company? _____years _____months
4. Please describe your use of the XYZ since the "XYZ Training" IMM course.
5. Please describe your first reactions to "XYZ" IMM course.
6. Please describe your present opinions of "XYZ" IMM course.
7. Do you need additional training for the "XYZ?"
8. To what degree did you accomplish the performance objectives established for the "XYZ" IMM course?
9. What would you tell another person about to take the "XYZ" IMM course for the first time?
10. What kinds of successes have you experienced with the "XYZ" since the training?
11. What kinds of problems have you experienced with the "XYZ" since the training?
12. Please describe the areas in which you feel most competent concerning use of the "XYZ."
13. Please describe the areas in which you feel least competent concerning use of the "XYZ."
14. What improvements would you recommend for the "XYZ Training" IMM course overall?
15. What improvements would you recommend for the "XYZ" IMM course training manual?
16. What is your opinion of the interactive multimedia system used to deliver this course?