Welcome to Product Knowledge Training for Writing Instruments.

In this module, you will learn about basic features and benefits of the different writing instruments. You will also learn how to ask the right questions to discover your customer's needs. By asking the right questions, you will be able to match the features to these needs. You will also be able to sell a total solution by recommending accessories.

At the end of this module, you will practice these skills by interacting with several customer scenarios and other questions. Your selection of the best answers for each situation and question will be a demonstration that you have mastered the content.

Click the NEXT button to begin.